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Terms of Service

Last updated: 7 November 2026

These Terms govern your use of the Cartfinch website (cartfinch.com) and give an overview of the terms on which we provide the Cartfinch grocery platform. By using our website or ordering our services, you agree to them. If you are accepting on behalf of a company, you confirm you have authority to bind it.

1. Our services

Cartfinch provides a white-label grocery ecommerce software suite, which may include a customer mobile app, web storefront, picking, delivery and order-management apps, and an admin dashboard (the “Services”), together with onboarding and staff training. The Services you receive, your plan and your branch count are set out in your order form or proposal (the “Order”). If these Terms conflict with a signed Order or master agreement, the signed document prevails.

2. Fees and payment

  • Fees are in UAE Dirhams (AED) and exclusive of VAT and other applicable taxes, unless stated otherwise.
  • Each plan includes a one-time setup and training fee and a monthly subscription, as stated in your Order and on our pricing page. For Enterprise, the monthly fee is AED 1,000 per branch per month, capped at AED 30,000 per month in total.
  • Invoices are payable by the due date stated in your Order. We may suspend the Services for overdue amounts after reasonable notice.
  • We may change our public prices for new customers at any time. Changes to your fees take effect only as agreed in your Order or on renewal with advance notice.

3. Your data

You own all of your customer data, including your shoppers’ information, orders and sales records, and any content you upload (together, “Customer Data”). You give us a limited licence to host and process Customer Data solely to provide and support the Services. We do not sell Customer Data or use it to market to your customers. On request, and when your agreement ends, we will make your Customer Data available to you in a commonly used format and then delete it, subject to legal retention requirements. See our Privacy Policy for how we process personal data.

4. Your brand

The Services are white-label. You grant us a limited licence to use your name, logo and branding only to configure and operate the Services for you. You confirm you have the rights to the branding and content you provide. Your customers will not see the Cartfinch name in customer-facing apps unless we agree otherwise.

5. Our intellectual property

We and our licensors own the Services, including the software, designs, documentation and know-how. During the term, we grant you a non-exclusive, non-transferable right to use the Services for your own business. You may not copy, resell, reverse-engineer or attempt to extract the source code of the Services, except where the law allows.

6. Acceptable use

You agree not to use the Services to break the law, sell prohibited goods, infringe others’ rights, send spam or malware, interfere with the security or performance of the Services, or access them without authorisation. You are responsible for the actions of your staff and for keeping your login credentials secure.

7. Onboarding, support and availability

We will deliver onboarding and staff training as described in your Order and aim to launch within the typical timeline discussed with you, which depends on your branches, catalogue and operations and on your timely input. Support levels depend on your plan. We use reasonable efforts to keep the Services available but do not guarantee uninterrupted or error-free operation. Any service-level commitments apply only if stated in your Order.

8. Third-party services

The Services may rely on or integrate with third-party services such as payment providers, maps, messaging and hosting. Those services are governed by their own terms, and we are not responsible for their availability or conduct.

9. Confidentiality

Each party will keep the other’s non-public business, technical and pricing information confidential, use it only for the purposes of the relationship, and protect it with reasonable care, unless disclosure is required by law.

10. Warranties and disclaimer

We will provide the Services with reasonable skill and care. Except as expressly stated in these Terms or your Order, the Services and this website are provided “as is”, and we disclaim all other warranties to the fullest extent permitted by law, including implied warranties of fitness for a particular purpose.

11. Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental or consequential loss, or for loss of profit, revenue or goodwill. Each party’s total liability arising out of the Services in any 12-month period is limited to the fees paid or payable by you for that period. Nothing in these Terms limits liability that cannot be limited by law, including for fraud or wilful misconduct.

12. Term and termination

Your Order sets the term and renewal. Either party may terminate for the other’s material breach that remains unremedied 30 days after written notice. You may terminate for convenience on the notice period stated in your Order. On termination, your right to use the Services ends, you must pay any fees due, and section 3 applies to your Customer Data. Sections that by their nature should survive will do so.

13. Using this website

The content on this website is for general information and does not constitute an offer or professional advice. Prices and features shown are indicative until confirmed in an Order. You may view and share the website for lawful purposes but may not scrape it, interfere with it, or misuse our name and branding.

14. Governing law and disputes

These Terms are governed by the laws of the United Arab Emirates as applied in the emirate where Cartfinch is established. The parties will try to resolve any dispute in good faith first. Failing that, the courts of that emirate have exclusive jurisdiction, unless your Order specifies arbitration or another forum.

15. Changes to these Terms

We may update these Terms from time to time. Changes to website terms apply when posted; changes to terms of an active Order apply only as agreed with you. The “last updated” date above shows the current version.

16. Contact

Questions about these Terms? Email ceo@cartfinch.com or message us on WhatsApp at +971 58 109 3258.